Exception while executing SIL program

[Raiffeisen Life]

Hello!

We have two enviroments - production and test. Identical process and post-functions for Service requests exist in both enviroments.

Post-function script during transition Open - Assigned works in test enviroment and doensn't work in production enviroment. I am getting an error "Exception while executing SIL program >>new_script.sil<<: [SIL Error on line: 3, column: 14] null".

Part of the script raising the error:

string Imp_values;
string Fr_values;
Imp_values = getFieldOptions("BAS", "Service Request", getCustomFieldNameById(11404)); 
Fr_values = getFieldOptions("BAS", "Service Request", getCustomFieldNameById(11406));

Odd part is that if in production enviroment change getCustomFieldNameById(11404) to actual field name in Russian, it works.

Could you please help investigate why it doesn't work in production enviroment?

[Gregory Kneller]

You shall check <baseURL>/plugins/servlet/kepler/admin/silconfiguration

charset shall be UTF-8 or UTF-16, the same in both instances

[Boris Berenberg - Atlas Authority]

Are you sure that your customfield id is the same on both instances? Confirm in the db.

[Raiffeisen Life]

Thank you for your answer.

It was my first guess, unfortunately customfield id is the same.