Failed to Retrieve User

[David houlihan]

It looks like the issue is resolved for me 

[Dario B · Accepted solution]

Hi @David houlihan ,

You  were experiencing an issue that was impacting some Atlassian Cloud customers.

The issue has now been resolved. For further details you can review: https://jira-core.status.atlassian.com/incidents/gvjj0kt2frfn 

For the future, in case of similar or very urgent issues, I would advise to check the Atlassian StatusPage or open a support request from: https://support.atlassian.com/contact/#/

I hope this helps.

Cheers,

Dario

[Eldridge Henley]

@Dario B 

This issue is still happening as of 07/31/2019. We are randomly seeing it when we view tickets. I worry that this may cause issues with the API when creating users. 

Could you give an update on the issue?

Thanks

[Dario B]

Hi @David houlihan ,

Apologies for late reply, I am just back from vacation.

Can you kindly let me know if the issue is still happening and, in case it is, provide as many details as possible on the observed behavior?

Cheers,
Dario