Getting value of a custom field into custom email template

[Arpan Mehetre]

I have created a Post Function which sends a custom email on transition of a workflow state. The email format is of type HTML and hence am sending the details using HTML tags.

If I want to include the system fields I use - <td>${issue.priority.name}</td> and the value of Priority fields gets fetched and displayed into my email template. But when I use the same(for eg., <td>${issue.priority.tool}</td> as tool is a custom field) to get the value of a custom field it doesn't work.

I referred - https://answers.atlassian.com/questions/12161743 and tried - <td>${issue.getCustomFieldValue("customfield_10401")}</td> I get the following error -

ERROR [workflow.ScriptWorkflowFunction]: Script function failed on issue: TEST-117, 
actionId: 11, file: null
groovy.lang.MissingMethodException: 
No signature of method: com.atlassian.jira.issue.IssueImpl.getCustomFieldValue() 
is applicable for argument types: (java.lang.String) values: [customfield_10401]
Possible solutions: getCustomFieldValue(com.atlassian.jira.issue.fields.CustomField), 
setCustomFieldValue(com.atlassian.jira.issue.fields.CustomField, java.lang.Object)

Please help. Thanks.

[Thanos Batagiannis [Adaptavist] · Accepted solution]

Hi Arpan,

try in the email body

<%
def cf = com.atlassian.jira.component.ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName("TextFieldA")
def cfValue = issue.getCustomFieldValue(cf)
%>
<td>$cfValue</td>

Also which version of ScriptRunner you use ?

regards, Thanos

[Arpan Mehetre]

Wonderful. This works. I am really not sure which version I am using. I am new to this. I am just using web based editor to edit the email templates using HTML format. Also, can you help in - how I can find previous workflow state and provide it into an email template? I just want to tell user that the workflow state has been changed from-to.

Thanks

[JamieA]

transientVars is available to you, so you can get that information using https://scriptrunner.adaptavist.com/latest/jira/recipes/workflow/get-workflow-vars.html

Rather than writing in the template you can inject in some extra variables: https://scriptrunner.adaptavist.com/latest/jira/builtin-scripts.html#_additional_configuration_in_emails

[Manoj]

I am getting the custom field values is null in the email template which is triggered from workflow post function however in preview it shows the values appearing, any suggestion?