Glitch in the Board

[Khyati Pitroda]

Hi team,

The issue is the tickets get created, they are there in the list or when you query them but the created cards do not appear on the Kanban board.

What's happening is the ticket shows up on the To-Do column for three seconds, the counter on the column increments correctly. But after three seconds the cards disappears.
Unfortunately, i don't think we can correct any configurations at our end to fix it. Hopefully, Jira support will be able to help with this.

The board is glitching , you create a card it appears there for three seconds and then disappears.

I have attached a video as well for more understanding. Please click on this link for the video.

https://drive.google.com/file/d/1_EzSdohSML8v-Zvywq6_R5p72lf4yKrK/view?usp=sharing

Awaiting your reply with a solution.  

Regards,

Khyati

[Bill Sheboy · Accepted solution]

Hi @Khyati Pitroda 

Have you checked if there are any automation rules running which may be moving/deleting/transitioning the issues?

You can check this by searching for the created issue and looking at it's history, or you can navigate to the automation audit log to see if any rules have run during the timeframe the issue disappeared.

Kind regards,
Bill

[Khyati Pitroda]

Hi Bill,

We have checked and there is no automation rule applied on our board.

Regards,

Khyati

[Bill Sheboy]

Would you please search for an issue which was created and disappeared, and post an image of the history?  That may help indicate what is changing in the issue to cause this.  Thanks!

[Khyati Pitroda]

This Glitch is resolved now. Not sure what fixed it though. Thank you for your time.