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Hide transition based on other transition

Frank September 24, 2018 edited

Hi 

This is my requirement.

 Ticket gets created ans Stays at Status A.

From Status A(Manager Team) to Status B(Directors Team) to Status C(Call Center Team)

From Status A(Manager Team) to Status C(Call Center Team).

 

From Status C it goes to Status E and Status F.

 

When ticket is at Status C(Call Center Team). Agent should see the transition based on the transition from Status A. 

3 answers

1 accepted

0 votes
Answer accepted
David Fischer
Community Champion
September 26, 2018

If I understand correctly, you want to see from Status C either the transition to E or the transition to F, depending on whether the issue went from status A to status B and then C or went directly from A to C. Correct?

In that case, the easiest is to create a field (say a short text field) called "was escalated to Directors" that you will set to "Yes" using a Set Field Value post-function on transition A->B. Then on transition C->E, you put a condition, such as a Scripted (Groovy) Condition with the following code:

issue.get("was escalated to Directors") == "Yes"

and a Scripted (Groovy) Condition on transition C->F with the following code:

issue.get("was escalated to Directors") != "Yes"
Frank September 27, 2018

Thank you. it helped me

0 votes
David Fischer
Community Champion
September 26, 2018

Hi Frank,

are you on Jira Server or Jira Cloud?

Frank September 26, 2018

@David Fischer Server

0 votes
Ollie Guan
Community Champion
September 24, 2018

Hi @Frank,

You can customize a field
1. When filling from A-B-C, fill this field as option A.
2. From A-C, fill this field as option C

When the status is in C, add two transitions, and use the value of this custom field to determine which process branch is displayed.

Hope this helps.

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