How Elapsed and Remaining Time are calculated for active SLAs, linked to a calendar

[Nikita Orekhva]

https://jira-tech.amobee.com/browse/APSSD-432706 

[Tuncay Senturk · Accepted solution]

Hi @Nikita Orekhva 

Welcome to the community!

I am one of the folks behind Time to SLA. If you have any questions please let me know or just raise a ticket here and one of our support engineers will respond as soon as possible.

Cheers!

[Fabio Racobaldo _Herzum_ · Accepted solution]

Hi  @Nikita Orekhva ,

welcome to the Atlassian community!

Based on you screenshot, this is not a builtin feature but SLA provided by external app Time to SLA (https://marketplace.atlassian.com/apps/1211843/time-to-sla?hosting=server&tab=support). 

You can find doc about TTS at the following link https://confluence.snapbytes.com/time-to-sla/get-started

Hope this helps,

Fabio

[Nikita Orekhva]

Thank you very much, I think this information will help me.

[Fabio Racobaldo _Herzum_]

You're welcome @Nikita Orekhva . If you resolved your doubt please mark this answer as accepted