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How can I find where a field is being changed by automation?

Eric Bailey
Contributor
December 22, 2023

We have a field  that was getting changed by at least 4 automation rules based on various conditions.  Basically, an internal team is assigned based on who is the assignee.  

However, we are still seeing that field changed again when some unknown action is taken (possible, adding a flag or changing states).  Is there a way to identify all automated rules that apply to a specific field?  Such as Which rules change the Team field.

1 answer

0 votes
Laurie Sciutti
Community Champion
December 22, 2023

Hi @Eric Bailey ~ great question and I'm curious too so hopefully someone will chime in with the answer.  Once thing that might help narrow your search is to check performance insights for which rules have has a successful run within your time range.   You can find that here:  https://<yoursite>/secure/AutomationGlobalAdminAction!default.jspa#/performance-insights.  That would be via your Global Rules Admin >  Ellipses in the far right > View performance insights (as well as Show audit log).  Another thing I use is to be very descriptive in my Rule name....helps when you need to find the specific "instigator".  Hope that helps some.  

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