How do I retain formatting when editing comments?

[Matt Parks]

When a comment with formatting is edited, the new notification that is sent out no longer displays the formatting, but the actual format tags. Is this expected? Is there any way to allow the edited comment to retain the formatting?

[Matt Parks]

Juan,

Thanks for the quick reply. I'm the one receiving the notification and my Email type is set to HTML. Note that this behavior is being seen by others at my company.

Matt

[Juan Felipe Cardona]

Hello Matt I cannot give you further advise on that. Perhaps you will have to create an issue with Atlassian Support for this case.

[Matt Parks]

How do I create an issue with Atlassian Support? I've never done that before.

[Juan Felipe Cardona]

This is the url: https://support.atlassian.com/customer/home

[Juan Felipe Cardona]

Hello Matt

Try checking that the profile configuration of the user that is receiving the email has 'Email type' set to HTML.

You could also force that as a JIRA Administrator to all users, setting the default value of that flag.