How do you troubleshoot missing default values in Multi-line Text Custom field?

[Priscilla Achampong]

Hi All,

I'm aware of two options of adding default values to a custom field, by editing the field or using behaviours. Unfortunately the inputted text isn't appearing as expected. 

Custom Field

I updated the custom field directly adding a default value, but the text isn't appearing. I re-indexed the project and restarted browsers, but no joy.

Behaviours 

I recycled and tweaked behaviours which already work for other custom fields, but no joy. (script versions below) However, when using script in conjunction with an issue type for a different custom field worked. Although assigning an issue type and using my custom field didn't work.

Version 1:

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.ComponentManager
import com.atlassian.jira.issue.CustomFieldManager
import com.atlassian.jira.issue.fields.CustomField
import com.atlassian.jira.issue.IssueManager
import com.atlassian.jira.issue.Issue
import com.atlassian.jira.issue.MutableIssue

def desc = getFieldById("customfield_xxxxx")

def defaultValue = """h4. Header One

- Add text here.

h4. Header two

- Add text here.""".replaceAll(/ /, '')

Version 2:

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.ComponentManager
import com.atlassian.jira.issue.CustomFieldManager
import com.atlassian.jira.issue.fields.CustomField
import com.atlassian.jira.issue.IssueManager
import com.atlassian.jira.issue.Issue
import com.atlassian.jira.issue.MutableIssue

def desc = getFieldById("My Custom Field")

def defaultValue = """h4. Header One

- Add text here.

h4. Header two

- Add text here.""".replaceAll(/ /, '')

Making both updates haven't made the new text appear.

I would appreciate help on how to troubleshoot and ultimately fix this issue.

Thanks.