How to add a missing status in board?

[A]

This question is in reference to Atlassian Documentation: Configuring columns

Hi everyone.

I am included in the "Administrators" role of the project. But I am not able to see the "add status" button in the board. Other status used in the workflow are also not showing in the columns nor in the unmapped statuses.

Has someone encountered this? May I know how it was resolved.

We are using 7.0 version of jira.

[Nic Brough -Adaptavist- · Accepted solution]

The "add status" button will only appear if your workflow for the board has been "simplified".  If it is not a simplified workflow, then the status within the workflow(s) can only be amended by your administrators.

You'll need to ask them to amend the workflow, or simplify it for your board.

[A]

Thanks Nic. Let me add more description to the scenario.

We are not using simplified workflow. The missing statuses that we need to map come from workflows used by the sub-tasks of user stories. User stories use a separate workflow, different from the sub-task.

Should the statuses from sub-tasks be showing also in the board? Or it is a normal behavior that the board will only reflect statuses from user stories?

[Nic Brough -Adaptavist-]

Ah, ok.  Status display is not automatic, you have to map them.  In theory, JIRA should look at your filter for the board, pick up all the projects and issue types, scan all of their workflows and dump all the status into the list of possible status for the board, and then show them all in the "configure board" section.  You can then add/remove/rearrange your columns and put the right status into them.  So all available status for all included issue types should be either in a column or in the "unmapped" section.

I find this fails sometimes when a board filter is changed.  Re-editing it seems to help - add a project with similar or related workflows (i.e. add "project = xxx OR ..." to the beginning of the filter), go to configure columns, do nothing, then go back to the filter and remove the extra project.  Then the status list usually seems to be whole again.

[A]

Thanks Nic, will try the workaroud. 

[Petros Chariskos]

Thanks, removing the extra projects did the trick for me. Then re-adding the extra projects kept any new column and/or new status I had added.

[Gaetano Anela]

Hi - This answer only pertains to this part of the original issue...

Other status used in the workflow are also not showing in the columns nor in the unmapped statuses.

We had a user complain about this today. I tried addressing it using Nic's suggestion (posted below), but had no luck with it.

Re-editing it seems to help - add a project with similar or related workflows (i.e. add "project = xxx OR ..." to the beginning of the filter), go to configure columns, do nothing, then go back to the filter and remove the extra project.  Then the status list usually seems to be whole again.

After some further troubleshooting, I was able to address this by explicitly adding the Issue Types to the Filter JQL (See examples below). 

ORIGINAL FILTER JQL (Did NOT work):

project in ("Project ABC","Project XYZ") AND "Assigned Team" in ("A Team", "B Team") ORDER BY Rank ASC

NEW FILTER JQL (Works):

project in ("Project ABC","Project XYZ") AND type in (Bug,Story,Task,Sub-task) AND "Assigned Team" in ("A Team", "B Team") ORDER BY Rank ASC

Definitely seem like a bug. Anyhow, thought I'd post this in case it helps someone else. :) ...Cheers!

[Nic Brough -Adaptavist-]

It's shifted a bit since I posted that answer 4 years ago (for Jira 7.low number), I think this is a really good answer for more recent versions (7.higher number and 8.all)

[Profit]

I've added "Administrators" role and followed all the steps and I've I'm using simplified workflow but still "Add status" is not activated, please help me to solve this issue. Thanks in advance

[Anton_D_]

I have the same problem. Is there any solution?

[Anh Nguyen]

The filter of your board includes two or more projects.  That cause this error.  In other words, if your board's filter uses only 1 project (refers to Simplified Workflow) then the Add Status button will be available.  Check with board administrator to see the reason why s/he needs to refer to two projects.  You can also see missing few button (eg, issues, components, release...) after selecting "Back to board".

[Dmitrii Aldunin]

Hi there! To resolve this you need to explicitly add the issue type having this status into board's filter.

E.g., you have status "UI Review" in workflow of issue type "Design Task", and do not see it in your board. You probably have filter like

project in (FOO, BAR) AND (issuetype = Documentation OR labels = documentation) ORDER BY Rank ASC

 You need to change it to:

project in (FOO, BAR) AND (issuetype = Documentation OR labels = documentation OR (issuetype = "Design Task" AND labels = documentation)) ORDER BY Rank ASC

Yes, looks not so cool, but it doesn't change filter's result, and adds desired status to your board configuration. 

[Úmnewa Brett Somers]

This happened to me twice today when creating new projects.  When I just deleted the project and tried the exact same path again.  Associate work flow->Board settings-> the Add Status button appeared.  I'm an administrator so it's not an administrator issue.  It seems to be a bug.  

[Guillermo Marqueta]

Just in case it is useful for anyone, I explain my case.

After changing status and adding new ones, I could not change issues to some of the new statuses.

I had to duplicate the workflow of the project and ensure the transitions of the new status names are pointing to the updated new status names.  They don't change automatically.

It was not that evident for me...

[Tim H_]

Looks like this is still broken: https://jira.atlassian.com/browse/JSWSERVER-11623