How to change default resolution to "unresolved"

[Annika]

Yes, I admit, I made the big mistake of creating a custom resolution called "Unresolved" and made it default. 

I deleted the custom resolution and managed to clear all issues with a post function. However, whenever I want to create a new issue the resolution is required since there's no default defined anymore and I cannot choose "Unresolved" from the list.

How do I change the default resolution to "Unresolved" or rather "None"?

[Nic Brough -Adaptavist- · Accepted solution]

You don't.

When the resolution is placed on a screen, it takes a value, and unresolved/none/blank is not an option.

You need to make the resolution optional, and remove it from all screens except those on "close" type transitions.

[Annika]

Thank you, Nic!

[Nadine Harvey]

So...how do you create a "close" type transition in order to force the open of the resolution screen for entry?  

[Nic Brough -Adaptavist-]

Use a transition with a screen that includes the resolution