How to change the notification contents in JIRA automatic e-mails?

[Mert Karadağlı _ Köstebek Teknoloji _]

There is a an issue assigened to a service desk personel. And e-mail is sent to this personel automatically. But in the e-mail, personel can't see who report the issue. 

How can I put reporter information into notification e-mail.

Thank You

[Petter Gonçalves]

Hello Mert,

As @Meg Holbrook mentioned, it is not possible to customize the Agent notifications since they use the same e-mail template for internal users, however, we have a suggestion to implement such customization for Service Desk Agents:

- Add the ability to customize Agent Notifications

Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

Let us know if you have any questions. :)

[Meg Holbrook]

Hi @Mert Karadağlı _ Köstebek Teknoloji _  - the standard configuration does not allow customization of these system messages as far as I am aware.

If you'd like to add more context, you will need to use a third-party application to send a more rich message and disable the standard. 

[Meg Holbrook]

Hey @Mert Karadağlı _ Köstebek Teknoloji _  - hope this answered your question. If it did, please make sure to select Accept Answer so other users will know this has a resolution.