How to configure incoming mail with pop.zoho.com

[Ananias Gutierrez]

Hello Team,

Until last year, we were using a Google account to check incoming emails, but my company switched to Zoho.com email. We are now trying to configure incoming emails using pop.zoho.com. However, when testing this setup, I encountered the following error.

Could you please advise on how to resolve this or what steps to follow? We have already enabled the rules for email on the server.

[Marc - Devoteam · Accepted solution]

Hi @Ananias Gutierrez 

This could be the reason, make sure to have imported the mail servers public cert in the Jira JAVA keystore

https://confluence.atlassian.com/jira/connecting-to-ssl-services-117455.html 

[Marc - Devoteam]

Hi @Ananias Gutierrez 

Contact Zoho and ask them how you can get a public cert from their end, you need this.

[Ananias Gutierrez]

I will validate with my infrastructure team

Thanks @Marc - Devoteam  

[Ananias Gutierrez]

the mail is @zohomail.com 

[Nicketa]

You can connect with ZOHO customer support, they'll guide you.