How to create linked issue from JIRA project to Service Desk

[Frank Kopankiewitz]

I'm trying to setup the ability to create a linked issue in a JIRA Project that was created in Service Desk.  I see the process, but I can't see the JIRA Projects.  Played around with the permission schemes, didn't find anything.  Any suggestions or documentation?

Thanks.

[Alexey Matveev]

Hello,

Could you clarify more what you mean that you can't see the Jira Project?

If you choose Projects -> View all projects, then the list is empty?

[Frank Kopankiewitz]

Hello, Thanks for responding...

When I View all projects I only see the other Service Desk Projects, I don't see the JIRA projects.

[Bastian Stehmann]

Do you application access maybe?

[Frank Kopankiewitz]

Well, that's a good question.  We are in the setup process here.  So, this has never been used in this manner.  I am logged in as a Service Desk admin.  But I guess maybe that doesn't give me rights in JIRA?  

[Alexey Matveev]

In view all project you can see all projects to which you are granted the browse issues permission. I guess, you are granted the browse issues permission only to the projects , which you can see.

[Frank Kopankiewitz]

Any idea how to setup up the grant permissions from a JIRA project to Service Desk?

[Alexey Matveev]

You should ask the project administrator of the required project to grant you permissions.