How to disable Can't log in? option in JIRA Cloud

[Yaham Jayasuriya (JIRA Admin)]

Hi

I would like to know How to disable "Can't log in?" option in JIRA Cloud. I need to have reset password option only JIRA administrator in user management.

[Shannon S · Accepted solution]

Hi Yaham,

This is not possible to disable since our Cloud applications redirect their login to the Atlassian ID login page. This is hosted on our central servers and is not a page individual to the Cloud site itself.

I've updated the feature request at JRACLOUD-2740 to include your requirement, so please feel free to comment there with your usage case so we can better understand the users' requirements.

Let me know if you have any questions!

Regards,

Shannon