Hi All,
We don't have option to reopen the once ticket is cancl or reject.
So we don't want show in user dashboard Inbox(Assign To me).How to achive this?
I'm sorry, but this is very unclear.
What do you mean by "dashboard inbox"? Can you confirm that "cancel" and "reject" are status in your workflow? Are you using the resolution field?
Cancel and Reject are two statuses in workflow.No I am not using Resolution filed.
What do you mean by "dashboard inbox"? Gadget Assigned to me
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Ok, good start. The "assigned to me" gadget basically filters for "assigned to current user and unresolved", so the answer to your question is "use the resolution field"
Have a look at your workflow. Check that the transitions going INTO the status of cancel or reject either
Additionally, you need post-functions to clear resolution when re-opening the issues.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Jira Product Discovery Premium is now available! Get more visibility, control, and support to build products at scale.
Learn moreOnline forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.