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How to do Impact x Emergancy = Priority

valeria cruz March 6, 2017

Hello!

I need to do a customized in JIRASD to set a priority based in a calculate with 2 fields , emergency and impact.

Like this

Emergency: High and Emergency: High = Priority: Blocker and SLA time is 4h

 

This fields will be used in the costumer portal.

 

Thanks for your attention

1 answer

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Answer accepted
Walter Buggenhout
Community Champion
March 6, 2017

A way to do this using an automation rule in JSD is described over here (Cloud documentation).  Or over here (Server documentation, with custom workflow).

valeria cruz March 6, 2017

uhuw! Thanks Walter =D

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