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How to run a report of time spent in a certain status?

Jeremy Price
Jeremy Price
Contributor
October 18, 2017

I'm trying to run a report for the time spent in a certain custom status on my instance. This is a regular software project so I can't use the SLA option that Jira has for service desk project.

For example I have a status titled " awaiting assets" and I would like to know how long are tickets in this particular status. 

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Peter DeWitt
Peter DeWitt
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October 18, 2017

@Jeremy Price, take a look at this add on: https://marketplace.atlassian.com/plugins/com.obss.plugin.time .

It should to the trick as Jira only offers an average time in status and it but clunky to use.

 

pd

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