I'd like to calculate time without setting a Goal

[Luca Deboli]

Hi to all,

is it possible to make Jira Service Desk count time without setting a Goal ?

I'd like to use the powerful Start/Pause/Stop SLA counting against working hour calendar but without a goal nor any red/green flags.

Thanks in advance.

[Jack Brickey · Accepted solution]

A goal oriented SLA typically counts down as is the case w/ the current built in SLAs. It sounds like you want is a time counter that would count up but controlled by the start/pause/stop as you mention. This isn't possible OOTB. I would recommend check the Marketplace. A quick search yielded - enhancer-plugin-for-jira that may provide this but I have not experience w/ it so unsure. There could be others especially since you are on Server.

[Luca Deboli]

Thank you for your reply.

[Tuncay Senturk _Snapbytes_]

Hello @Luca Deboli , @Jack Brickey 

Actually, Enhancer Plugin is removing SLA features soon which is announced here.

Instead of that, I strongly recommend using Time to SLA app. 

Here is the comparison for both plugins regarding SLA features.

If you have any further info about SLA just raise a support ticket here.

Cheers

[Jack Brickey]

thanks for sharing @Tuncay Senturk _Snapbytes_ 

[Tuncay Senturk _Snapbytes_]

Pleasure