Import sub-task without System Admin priviledge

[Long Nguyen Xuan]

I am currently using Jira Data Center and need to import multiple sub-tasks. Our Jira system administrator has already enabled the Parent Link and Parent ID fields. However, when I attempt to import sub-tasks, I receive the following error:

"Issue 'my dummy task' doesn't have Subtask Issue Type, its Parent Id mapping will be ignored."

Can we import sub-task without system admin priviledge?

[Marcelo Viana de Siqueira]

Hi @Long Nguyen Xuan !

You mentioned that you don't have the Jira Administrators global permission (nor Jira System Administrators, I suppose), which made me curious about something.

Could you clarify how exactly you're trying to import the sub-tasks? I'm asking because the error message "Issue 'my dummy task' doesn't have Subtask Issue Type, its Parent Id mapping will be ignored." usually comes from a CSV import, but that operation normally requires admin permissions.

With a bit more context, I'd be happy to help you troubleshoot!

Regards

[Long Nguyen Xuan]

Hi,

I'm a project lead, using jira data center version 10 ( v10.3.8#10030008-sha1:cdaed80) 

I just use the "Import issues from CSV" menu 

[Marcelo Viana de Siqueira]

Hi @Long Nguyen Xuan !

Thanks for sharing the screenshot, it really helped clarify the context.

To answer your initial question directly: yes, it is possible to import sub-tasks without system admin privileges, as long as you have the global "Bulk Change" permission. Since you were able to access the "Import Issues from CSV" feature via the Issues menu, that confirms you already have this permission.

This feature is available to users with the "Bulk Change" global permission and starts the import process through the "Bulk Create Setup" screen. It includes the following steps: Setup, Settings, Map Fields, and Map Values.

Just as a reference: the "Import External Project" option, found under the Projects menu, is only available to system administrators and uses the "Jira import wizard", which supports both CSV and JSON. That path requires admin-level access.

To ensure your import works correctly — especially for sub-tasks — I highly recommend reviewing the official Atlassian documentation:
https://confluence.atlassian.com/adminjiraserver103/importing-data-from-csv-1489807859.html.

It’s quite detailed, but here are the most relevant sections for your case:

Preparing your CSV file (applies to both admins and non-admins)
https://confluence.atlassian.com/adminjiraserver103/importing-data-from-csv-1489807859.html#ImportingdatafromCSV-format:~:text=data%20to%20Jira.-,Preparing%20your%20CSV%20file,-If%20you%20want

Importing issues in bulk (for users without admin rights)
https://confluence.atlassian.com/adminjiraserver103/importing-data-from-csv-1489807859.html#ImportingdatafromCSV-bulk-import:~:text=CSV%20import%20wizard.-,Importing%20issues%20in%20bulk,-The%20Bulk%20issues

Let me know if you’d like help reviewing your CSV structure for importing sub-tasks correctly.

Regards

[Matteo Vecchiato]

Hi @Long Nguyen Xuan ,

Welcome to Atlassian community.

Have you checked if in the project the sub-tasks are enabled? You can check trying to create one manually.

Moreover you can find a guide to import sub-tasks here https://confluence.atlassian.com/adminjiraserver/importing-data-from-csv-938847533.html 

Regards 

[Long Nguyen Xuan]

thanks for reply,
the link you gave , it direct me to CSV file import wizard . 
the "CSV file import wizard ." required Jira administrators global permission 
I've checked it, and I don't have the Jira Administrators Global Persmission, I'm just a Project Lead,