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Increase to the limit of tickets being returned by search not working

Steffen Neumann August 3, 2020

We are running on 8.9.1 and trying to increase the limit on issues being returned by search, in order to make automation rules work and to allow users to export more than 1k tickets.

As per this thread: https://community.atlassian.com/t5/Jira-questions/Unable-to-view-more-than-1000-issues-in-JIRA-issue-search/qaq-p/999341

We have added the following to jira-config.properties

jira.search.views.default.max = 20000
jira.search.views.max.limit = 20000
jira.search.stable.max.results = 20000

As per this thread: https://community.atlassian.com/t5/Jira-questions/Unable-to-view-more-than-1000-issues-in-JIRA-issue-search/qaq-p/999341

However, when trying to export more than 1k tickets we still run into 403 forbidden.

jira-config.properties is still located in the default directory ([...]/WEB-INF/classes) as per the Atlassian documentation. Do we have to move it?

1 answer

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Tanya C
Contributor
August 3, 2020

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