HI,
we Moved Jira from windows (1 server) to Linux (2 servers with load balancer). It was the first step on our upgrade program (We did it on test environment, and it was successful).
After the move we had some issues with the UI, and So now we are still on the old version of Jira (8.13.5). Our goal is to upgrade, but we are stuck on this issue.
We come to a conclusion that the problems occurs because of the custom script in the announcement banner. Its a custom script that contain the issue collector part. This is the same script that we had in the windows server. The only thing that we needed to changes was the embedded issue collector code, that is provided from Jira itself.
The situation now is that our UI problems gone, but the issue collector button is not working. I tested the announcement banner only with the issue collector code , and it still does not work. It’s not relate to the custom script because it’s not working by itself. I can see errors on the console, but don’t understand what can I do to repair this. I read the documentation on the announcement banner but it did not help.
I will appreciate your help with this. We are on a production environment and it was working before this.
This is the issue collector script:
<script src="http://code.jquery.com/jquery-latest.js"></script>
<script type="text/javascript" src="http://islpjira.aig.net.il/s/d41d8cd98f00b204e9800998ecf8427e-CDN/2jbnzx/813005/3616c6fb6b5bd21c714448ee66fe0d85/2.2.4.7/_/download/batch/com.atlassian.plugins.jquery:jquery/com.atlassian.plugins.jquery:jquery.js?collectorId=52931fb2"></script><script type="text/javascript" src="http://islpjira.aig.net.il/s/cc63e64f84c81207c65432fd8d61317f-T/2jbnzx/813005/3616c6fb6b5bd21c714448ee66fe0d85/4.0.4/_/download/batch/com.atlassian.jira.collector.plugin.jira-issue-collector-plugin:issuecollector/com.atlassian.jira.collector.plugin.jira-issue-collector-plugin:issuecollector.js?locale=en-US&collectorId=52931fb2"></script>
<script type="text/javascript">window.ATL_JQ_PAGE_PROPS = {
"triggerFunction": function(showCollectorDialog) {
//Requires that jQuery is available!
jQuery("#riskreport_btn").click(function(e) {
e.preventDefault();
showCollectorDialog();
});
}};</script>
<input class="button" id="riskreport_btn" name="riskreport_btn" type="submit" value="Risk report">
Thanks,
Aviv
