We have used them extensively for a few years with great success.
A great use is to get feedback on a new project from users who do not have a Jira account.
Sometimes there are people that you want to allow new issue submissions from but they do not need to be in Jira or require an account.
When we roll out new web or mobile apps we use collectors internally to allow hundreds of employees (most without Jira access) to submit feedback and bug tickets.
When you have a web-site or web-application that you want to have a "raise an issue with us" function for users of it.
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