Issue with Email configurations

[Neal Goodwin]

Good afternoon, all,

I have somewhat of a two part question here with email notifications. Here is my current situation: I was playing around with the default notification scheme with the goal of having a specific email group receive an email every time a new issue is created.

1) when I made this change, I apparently broke email notifications out of Jira, because now no notifications are being sent, even ones that were working before I made the change. How would you suggest I go about fixing this? All email/notifications are still on in Jira admin, the only change made was adding a "Notifications Action" to the "Issues Created" event in the default notification scheme (which is currently applied to all projects)

2) what is the best practice for ensuring a group is notified when an issue is created, I.E. for an IT service desk?

Thanks,

Neal

[Mandi Chiancone · Accepted solution]

Hi Neal,

Great questions, notifications can be a bit tricky.

Remove the change that you made to the default scheme. It is always a good idea to use the ‘default’ notification scheme, but copy it and make any revisions or changes to apply it to a project   Suggestion: disable notifications for all projects until you have it straightened out, or else people will get all the notifications that you are configuring.

1. In ‘user management’ create a group called IT.
2. Add users that are a part of this group to the newly created group
3. Navigate to ‘notification schemes’ and select ‘Add notification scheme’
4. Create a new notification called IT or Service Desk; something that relates to your custom notification scheme
5. Select ‘Add’ Event: Issue Created
6. Select ‘Group’ and choose the group that you have created