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Issues are not being created from the mail handler.

Abhishree Nagesh
Contributor
January 3, 2019

I'm getting the following error message after being processed in the mail server i.e mails are being moved from the inbox  and issues are not created in jira.

An error was encountered whilst handling messages from the mail server
"********-Incoming" using the handler "class com.easesolutions.jira.plugin.mailclient.mailhandler.handler.CreateOrCommentHandler".

The error was:
------------------------
"Unable to create issue with message."
------------------------

The error and the email that caused the error are attached to this email.

If this is a recurring problem, you may wish to contact a system administrator to check the parameters of your mail fetching service:



--
This message was sent by Atlassian Jira
(v${build.version}#${build.currentBuildNumber})

1 answer

0 votes
Fazila Ashraf
Community Champion
January 4, 2019

Hi @Abhishree Nagesh

Could you share the error that was attached to the email?

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