JEMH - Can JEMH create attachment from e-mail text?

[M]

Hi, we receive e-Mails with JEMH to create JIRA tickets. Within the e-mail text, there is huge text from logfiles. Can JEMH take parts of this text to a separate *.txt file as an attachment of the issue it creates? Thanks.

[Andy Brook [Plugin People] · Accepted solution]

Its a nice idea, not currently implemented. How to know exactly where to start within the message content? JEMH can currently attach the 'original' content, mainly meaning HTML retains formatting. To do what you suggest would mean what with a HTML email, to take post-processed content and make an attachment out of it?

Some rules could be to set a size limit, eg 50 lines, of post processed content, if that is exceeded, perhaps the first paragraph is 'retained' with [...] added, and a wiki markup link to download the related extended content in the attachment?

Its a new feature for sure, logged @ https://thepluginpeople.atlassian.net/browse/JEMH-2002

[M]

marvellous, thank you!

[Andy Brook [Plugin People]]

np, please mark whichever answer was correct, thanks.

[M]

Hi, yes, I think that's what I meant, just process HTML-like.

We use a template like this to send e-mails to JIRA via JEMH. At the end of the message, we add the log protocol, starting with a tag like Log-Diary.

@issueType=Request

@priority=High

@Company= Customer

@CustomField=#$$Ticket-ID$$#



@description=whatever



Log-Diary:

part of the log-protocol ...

Would be nice, to have it although I am not sure, weather new versions of JEMH will be compatible to JIRA 5.1. I found no matrix on add-on-overview.

Thanks.

[Andy Brook [Plugin People]]

Hmm, well, potentially, something 'similar' to the bodyDelimiterRegexp could be added, allowing you to match on \nLog-Diary:\n , this and all following content could then be extracted and stored as an attachment. I'll add this to the issue.