JIRA Core and JIRA Service Desk System Requirements

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Hi, Support

Just a quick question, our organization planning to purchase JIRA Core and JIRA Service Desk, we would like to know the best system requirements that fits on our need (see below)

- Can store data (resolved/open) for up to 3 years.

- Users 500

- Monthly Issue more or less 1000

[Mirek]

It is hard to say if 500 users will log in and heavily use the system or JIRA will be open for 500 users and only 10-15 at the same time will use it. You can start with minimum requirements and then scale when you see any performance degradation. As a starting point please check this documentation 

https://confluence.atlassian.com/adminjiraserver/jira-applications-installation-requirements-938846826.html

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Hi, Mirek

Answer appreciated. Thanks

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Another thing is it possible to integrate JIRA in other 3rd party? eg. skype, live800

How to access JIRA in mobile?

[Mirek]

I think it is possible. Depends on what integration you would like to have and to which direction. JIRA have REST API and Webhooks triggers so you can do something with that.

As for mobile ..

JIRA is viewed on a mobile device via a web interface (optimized for mobile devices), not an app. Simply browse to your JIRA server's URL using your mobile browser to bring up the mobile interface for JIRA.

More info here: https://confluence.atlassian.com/jiracoreserver073/using-jira-on-a-mobile-device-861257301.html

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Thank you again for your quick response.

Can we install 2 Product in 1 Physical Server? JIRA Core and JIRA Service Desk

[Mirek]

Jira Service Desk include Jira Core functionality you just need to manage users by granting them access to two products. More info

https://confluence.atlassian.com/adminjiraserver/licensing-and-application-access-938846887.html