JIRA Service Desk - LDAP

[Aarron Natale]

Hi guys

Currently trying to setup LDAP service with JIRA Service Desk but running into a small issue with user management options. 

under the instructions (https://confluence.atlassian.com/display/JIRA/Connecting+to+an+LDAP+Directory) i should be able to see user directories. 

I have checked my admin level and i should be able to see this option (site-admin) 

Am i missing something? 

Thanks 

Jira Service.PNG

[Nic Brough -Adaptavist- · Accepted solution]

That looks like it's a Cloud installation of JIRA - is that the case?

[Aarron Natale]

Yes it is

[Nic Brough -Adaptavist-]

Ah, ok. Well, you can't set up LDAP on Cloud. It only supports Atlassian's internal user directory (Crowd based) and google applications accounts.

[Aarron Natale]

Ahh well that explains it. would you know of any solutions for a single sign on active directory environment?

[Nic Brough -Adaptavist-]

Loads, but none you can use on Cloud, you need to move to the Server version, either with another hosting company, or running it yourself.