JIRA filter results

[3layer (expert)]

Hello everyone.

We have a strange situation in JIRA's search results.

We believe that it is something related to cache structure.

As the accompanying figure, note that we are conducting a search for empty values ​​and the results shown do not match the search parameters. And this situation is occurring for various fields.

We are using a hardware relatively small for the size of the JIRA installation, where the HD machine may be a little slow. We are also using virtual machines for installation.

We believe that this may be related to internal caches in JIRA, since the whole environment has already been indexed and there is no error in the integrity checks.

Anyone have any idea ?

Att,

[Jobin Kuruvilla [Adaptavist]]

Do a full reindex and see if it helps: https://confluence.atlassian.com/display/JIRA/Search+Indexing

[3layer (expert)]

Thanks Kuruvilla, but many full reindex was already performed, without success.

[Jobin Kuruvilla [Adaptavist]]

Are there multiple "Area" fields in your system or just one that is shown on screen?

[3layer (expert)]

Hi Brough and Faysal. We have a lot of plugins (maybe 20) installed. Log does not show anything related. Nor Hercules catch nothing :( The errors seen aleatory, no evidence of one or another user or system operation causes it. The restart with old index entries deleted (and also Tmp a Work directories In Tomcat) also tried. We are really confuse with this situation. We think to raise a support ticket for Atlassian guys, I dont believe that the root cause will be found, since logs does not provide useful information.

[Nic Brough -Adaptavist-]

Yes, this is a complex one and it sounds like you need full support now, as you've tried all the stuff we can think of.

I'd raise this with Atlassian, but it might be worth quickly listing your plugins here in case someone knows if one of them has a fault somewhere.

[C_ Faysal]

Hey what about a shutdown? Purge jirahome/cache/indexes/* Also delete jirainstall/work Restart jira and reindex. Will this help?

[3layer (expert)]

No, there are only one field with this name. But, as I said before, another fields have this problem too. Example: field status.

[Nic Brough -Adaptavist-]

It really does sound like your indexing is broken. A full reindx should fix it, but if you've done that, and it's not helped, it sounds like you've got a serious problem.

Are there any errors in your log? What plugins do you have installed? When does an issue break? (e.g. as soon as it's created, or when you eidt it, or only after a certain place in the workflow?)