JIRA not working(high priority)

[Frank]

My JIRA server 7 is not working. Sometimes it shutdown itself. Here is my catalina log file says.

15-May-2018 00:13:41.685 WARNING [https-jsse-nio-443-exec-112] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://jira.abccompany.com/rest/issueNav/1/issueTable/stable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.

>>>>>> The above error I see from the start of the day

After that I see this error

15-May-2018 00:13:53.279 INFO [Thread-568821] org.apache.coyote.AbstractProtocol.pause Pausing ProtocolHandler ["http-nio-80"]
18-May-2018 00:13:53.326 WARNING [https-jsse-nio-443-exec-44] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://jira.abccompany.com/rest/issueNav/latest/preferredSearchLayout, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
15-May-2018 00:13:53.342 INFO [Thread-568821] org.apache.coyote.AbstractProtocol.pause Pausing ProtocolHandler ["https-jsse-nio-443"]
15-May-2018 00:13:53.404 INFO [Thread-568821] org.apache.catalina.core.StandardService.stopInternal Stopping service Catalina
15-May-2018 00:18:26.358 WARNING [main] org.apache.tomcat.util.net.SSLHostConfig.setProtocols The protocol [TLSv1.1] was added to the list of protocols on the SSLHostConfig named [_default_]. Check if a +/- prefix is missing.
15-May-2018 00:18:26.358 WARNING [main] org.apache.tomcat.util.net.SSLHostConfig.setProtocols The protocol [TLSv1.2] was added to the list of protocols on the SSLHostConfig named [_default_]. Check if a +/- prefix is missing.
15-May-2018 00:18:26.373 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server version: Apache Tomcat/8.5.6
15-May-2018 00:18:26.373 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server built: Oct 6 2016 20:15:31 UTC
15-May-2018 00:18:26.373 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server number: 8.5.6.0
15-May-2018 00:18:26.373 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Name: Windows Server 2012
15-May-2018 00:18:26.373 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Version: 6.2
15-May-2018 00:18:26.373 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Architecture: amd64
15-May-2018 00:18:26.373 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Java Home: D:\Atlassian\JIRA\jre
15-May-2018 00:18:26.373 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Version: 1.8.0_102-b14
15-May-2018 00:18:26.373 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Vendor: Oracle Corporation
15-May-2018 00:18:26.373 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_BASE: D:\Atlassian\JIRA
15-May-2018 00:18:26.373 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_HOME: D:\Atlassian\JIRA
15-May-2018 00:18:26.373 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.awt.headless=true
15-May-2018 00:18:26.373 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Datlassian.standalone=JIRA
15-May-2018 00:18:26.373 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true
15-May-2018 00:18:26.373 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dmail.mime.decodeparameters=true
15-May-2018 00:18:26.373 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory
15-May-2018 00:18:26.373 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.home=D:\Atlassian\JIRA
15-May-2018 00:18:26.373 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.base=D:\Atlassian\JIRA
15-May-2018 00:18:26.373 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.io.tmpdir=D:\Atlassian\JIRA\temp
15-May-2018 00:18:26.373 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
15-May-2018 00:18:26.373 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.config.file=D:\Atlassian\JIRA\conf\logging.properties
15-May-2018 00:18:26.373 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.net.preferIPv4Stack=true
15-May-2018 00:18:26.373 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:MaxPermSize=7172m
15-May-2018 00:18:26.373 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dmail.debug=true
15-May-2018 00:18:26.373 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: exit
15-May-2018 00:18:26.373 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xms256m
15-May-2018 00:18:26.373 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xmx7172m
15-May-2018 00:18:26.373 INFO [main] org.apache.catalina.core.AprLifecycleListener.lifecycleEvent The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: D:\Atlassian\JIRA\bin;C:\Windows\Sun\Java\bin;C:\Windows\system32;C:\Windows;C:\ProgramData\Oracle\Java\javapath;C:\Perl64\site\bin;C:\Perl64\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\System Center Operations Manager 2007\;C:\Program Files\NetApp\Windows Host Utilities\;D:\Perforce;C:\Perl64\bin;C:\Program Files\NetApp\MPIO\;;.
15-May-2018 00:18:26.639 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["http-nio-80"]
15-May-2018 00:18:27.483 INFO [main] org.apache.tomcat.util.net.NioSelectorPool.getSharedSelector Using a shared selector for servlet write/read
15-May-2018 00:18:27.483 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["https-jsse-nio-443"]
15-May-2018 00:18:28.217 INFO [main] org.apache.tomcat.util.net.NioSelectorPool.getSharedSelector Using a shared selector for servlet write/read
15-May-2018 00:18:28.217 INFO [main] org.apache.catalina.startup.Catalina.load Initialization processed in 2498 ms
15-May-2018 00:18:28.233 INFO [main] org.apache.catalina.core.StandardService.startInternal Starting service Catalina
15-May-2018 00:18:28.233 INFO [main] org.apache.catalina.core.StandardEngine.startInternal Starting Servlet Engine: Apache Tomcat/8.5.6
15-May-2018 00:23:13.260 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler [http-nio-80]
15-May-2018 00:23:13.276 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler [https-jsse-nio-443]
15-May-2018 00:23:13.276 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in 285070 ms

[Nic Brough -Adaptavist-]

Your logs are showing no errors, just a warning about a servlet that isn't a significant problem.

Could you read the application log to see what it is doing?  Atlassian-jira.log in the logs directory in jira-home

[Frank]

@Nic Brough -Adaptavist- Need your help!