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JIRA ticket workdays age calculation which exclude one status time

Ramaiah Pendli
Ramaiah Pendli
Contributor
April 18, 2018

Hi,

I need to calculate the total age of each and every issues which i need to exclude the last status - closed, In that total age of issue, i need to exclude one status(pending on customer) age.

This is required for SLA calculation and which we need to exclude the pending on customer issue.

 

Thanks!

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