We're on server version 7.2.15. There are around 400 tickets in a project with summary "USA_PM1_Teams-xyz..." or "USA_SLT_Teams-abc...". The common pieces from the summary are "USA" and "Teams" so I've tried the search in 3 ways which gave me different results in each:
1. project = ABC and summary ~ "USA*Teams*"
which pulls just the tickets with summary "USA_PM1_Teams-xyz..."
2. project = ABC and summary ~ "USA && Teams"
which pulls just the tickets with summary "USA_SLT_Teams-abc..."
3. Project = ABC and summary ~ "USA_PM_Teams" or Project = ABC and summary ~ "USA_SLT_Teams"
which pulls the all the results correctly.
We're now using (3) but the whole teams is curious to know why the queries (1) & (2) aren't pulling the whole list.
Or
If the query is incorrect, why? where? and what is the correction needed to fix it?
Please post any thoughts or suggestions. Thanks in advance!
Very strange; I get the exact same results as you. I have no idea why.
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