Hi, we are experiencing some odd behavior with Jira email notifications when a user is tagged in a Comment, let me explain;
If I am in Edit mode and have an issue open and I type say the following in the Comment, “This is a test to Kevin van Blerk” the email notification from Jira looks like this, note the “mentioned you on” text,
KeVanBlerk mentioned you on PORTAL-15115
This is a test to Kevin van Blerk
However if I merely use the Comment button in the preview pane and type the same message it looks like this, note the “commented on” text,
KeVanBlerk commented on PORTAL-15115
This is a test to Kevin van Blerk
The problem with this difference in behavior is it becomes impossible to set a Outlook rule that does not move the Jira notifications to a folder ‘except’ where I have been tagged. If I am the Assignee or Reporter I get email notifications for every update on the issue, and Jira is very chatty. I want to only see email notifications in my Inbox where I have been tagged, ie. “mentioned you on” appears.
My Outlook rule is,
Apply this rule after the message arrives
With “[JIRA]” in the subject
Move it to the “Jira Notifications” folder
Except if the subject or body contains “mentioned you on”
Stop processing more rules
Is this a bug or by design behavior?
Thank you
Kevin
ps. please excuse if this is duplicated as my posts keep getting flagged as "SPAM"?
