Jira Helpdesk Connectivity Logs

[Stephen Bell]

Hi there,

I'm trying to find the connectivity logs, I have a form in confluence that is emailing out to Jira Service desk mailbox, but it does not raise a ticket (all other emails do that I know of)

therefore I want to check the relevant logs, I checked the documentation but it does not say where the logs are, any help?

https://confluence.atlassian.com/jirakb/troubleshooting-jira-service-desk-incoming-mail-790960076.html

thanks

[Patrick Cartier]

Hey @Stephen Bell ,

Maybe the docs have changed in the last few months. I was running into the same problem but then found in the link you shared 

"In Service Desk 3.x and later this will be found in JIRA Administration (cog icon) > Applications > JIRA Service Desk - Email requests instead. "

And there were the connectivity logs!

Anyway, hope this helps!

[Stephen Bell]

Thanks I will try that when I can