Jira Incoming Mail Check Frequency

[Matt]

Is posible to check email more frequently than a 1 minute (Installing any plugin, database hack or Jira Enterprise Mail Handler)?

[LucasA · Accepted solution]

Hi Matt,

Yes, it's possible modify the service running interval via database, but I'm not sure if it will work as a long-term solution (I'm afraid JIRA may set this value to the default if it find out a value lower than 1min). I also don't have a mail handler settled anywhere to analyse this with you right now, but you can check the table 'serviceconfig' on the JIRA database:

id   | delaytime |                            clazz                             |                                         servicename                       
-------+-----------+--------------------------------------------------------------+---------------------------------------------------------------------------
 11905 |     60000 | com.atlassian.jira.service.services.mail.MailFetcherService  | Test Mail Handler
 12900 |  28800000 | com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService | Service Provider Session Remover
 10000 |     60000 | com.atlassian.jira.service.services.mail.MailQueueService    | Mail Queue Service
 10001 |  43200000 | com.atlassian.jira.service.services.export.ExportService     | Backup Service
 12904 |    899999 | com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService | com.atlassian.streams.internal.ActivityProviderConnectionMonitorImpl:activityProviderMonitor
 12901 |     60000 | com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService | com.atlassian.jira.plugin.ext.bamboo.service.PlanStatusUpdateServiceImpl:job
 12903 |  86400000 | com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService | PluginLicenseExpiryJob-job
 12902 |  86400000 | com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService | NotificationCacheUpdateJob-job
(8 rows)

jira527-lucas=#

Stop JIRA, decrease the 'delaytime' to 30000 with an 'update' statement and start JIRA again. Even though the JIRA UI will display the delay time as '0', the value will be kept as '30000' on the database.

I hope it helps!

Best regards,
Lucas Timm

[Matt]

I found something like that:

UPDATE jira.mailserver SET timeout=1000;

UPDATE jira.serviceconfig SET delaytime=10000 where clazz="com.atlassian.jira.service.services.mail.MailFetcherService";

[Andy Brook [Plugin People]]

If you have a busy mail server, setting aggressive polling periods may cause problems. I did have a specific solution for this with JEMH but it needed a file based mailserver eg postfix. I wrote a mailbox monitor app that monitored this file for change and triggered a rest call in JEMH that in turn triggered the Just In Time polling. I haven't been asked for this in a while, something to remember for future.

[Matt]

We have a pretty strong IMAP server. Could you please give a url with rest call for JIT polling?

[Andy Brook [Plugin People]]

The URL used to be part of JEMH, I split the client/agent functionaltiy out into https://marketplace.atlassian.com/plugins/com.javahollic.jira.jira-mailbox-poker-agent

Its not had a refresh for 5.x, I'll add it to my todo.