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Jira Software cloud and Jira Service desk users

Anik
Anik
Contributor
May 10, 2019

I am using jira service desk and Jira Software cloud. 

I am the Admin. I need to make sure some of the users are not in Jira Service Desk and they are not billed. How do I do that?

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Jack Brickey
Jack Brickey
Community Champion
May 10, 2019

the easiest way to check who has JSD access and hence which user count against billing is to go to Jira settings > User management and filter of service desk users that are active

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Anik
Anik
Contributor
May 10, 2019

Yes. But When I am removing an user as an admin from Jira Service Desk , He is also being removed from Jira Software Cloud. Why this is happening?

Note : I am using the same profile use jira software projects and jira Service cloud Projects. Is that creating this issue? Do I need to have a different portal for Jira Service Desk?

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