Jira can't connect to the database and now it act like a fresh version

[Anton Perera]

Server OS : Linux (With Webmin)

Jira Version : 7.12.3

Without any issue our company Jira Server went well. In today it started to show an error page (redirecting url:  http://[our-jira-server-url]/secure/errors.jsp ) saying cannot connect to database. Jira was installed as a service on our server and then I stop the service and start again. Now it act like a fresh version and ask to select option from 

1. Set it up for me.
2. I'll set it up myself

How can I start jira while using the existing database and data ?

[Lucy Adeke · Accepted solution]

Hi Anton, 

The database setup wizard is activated whenever Jira sees new configurations in the dbconfig.xml file located in <jira_home> folder.

Check that the connection settings for the database (JDBC), username and password point to the right database.

All the best, 

Lucy

[JP _AC Bielefeld Leader_]

Try to connect to the database used by Jira on the server where you installed Jira & make sure you use the same connection settings as set in the Jira JDBC connection string.

This should give you a hint...

Best

JP

[Piotr Nowak]

I had the similar problem. In my case I had different schema name in dbconfig.xml file. After changed to right name everything started working well.