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Jira - dynamically change issue status or run transition

Xavier
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March 7, 2019

Hello everybody.

I have a requirement on which I didn't yet found a solution.
The goal is to have a ticket status change when a value in a custom field (Insight type or not, whatever) is updated from an external source.

--> ticket creation
---> mail send
---> external update of a Jira field value
when opening ticket, the goal is the status is changed (i.e wait for validation -> validated), but without clicking on the button.
I set up transition between "wait for validation" and validated status, with condition on custom field value but nothing happen when opening ticket.

I try to configure a event listener, but "Open ticket" is not present. Is there a way to make Jira understanding that the current ticket has been updated since last opening ?

 

Hope to be clear.


Regards,

Xavier

 

1 answer

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Answer accepted
Earl McCutcheon
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 8, 2019

Hi Xavier,

I believe that the Add-on "Automation for Jira" is what you are looking for, with an example in the following Blog Post on the app vendors website:

Regards,
Earl

Xavier
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 11, 2019

Hi Earl,

yes, this is the tool I finally test. Seems anwer my request.
Thanks to you.

Regards,

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