Jira start up failing: System plugins are not starting

[Madhura A S]

Jira start up is failing due to failure in the system plugin startup.

I have tried the following resolutions, but no luck.

• Enabled the disabled plugins in DB
• increased the value time out value -Datlassian.plugins.enable.wait=1200
• Started the jira in safe mode by disabling the user installed plugins

2018-09-21 09:07:07,800 JIRA-Bootstrap ERROR [c.a.jira.startup.DefaultJiraLauncher] JIRA has failed to start because of the following errors: [(Event: Level = (EventLevel: fatal) , Key = (EventType: system-plugins) , Desc = We haven't been able to start all the required system plugins , Exception = We couldn't start the following plugins:<br/><ul><li>com.atlassian.jira.jira-projects-plugin (com.atlassian.jira.jira-projects-plugin)</li><li>com.atlassian.oauth.consumer (com.atlassian.oauth.consumer)</li><li>com.atlassian.plugins.atlassian-nav-links-plugin (com.atlassian.plugins.atlassian-nav-links-plugin)</li><li>com.atlassian.jira.oauth.serviceprovider (com.atlassian.jira.oauth.serviceprovider)</li><li>com.atlassian.jira.jira-project-config-plugin (com.atlassian.jira.jira-project-config-plugin)</li><li>com.atlassian.applinks.applinks-plugin (com.atlassian.applinks.applinks-plugin)</li><li>com.atlassian.oauth.serviceprovider (com.atlassian.oauth.serviceprovider)</li><li>com.atlassian.gadgets.embedded (com.atlassian.gadgets.embedded)</li><li>com.atlassian.gadgets.directory (com.atlassian.gadgets.directory)</li><li>com.atlassian.plugin.jslibs (com.atlassian.plugin.jslibs)</li><li>com.atlassian.jira.jira-issue-nav-plugin (com.atlassian.jira.jira-issue-nav-plugin)</li><li>com.atlassian.jira.jira-fileviewer-plugin (com.atlassian.jira.jira-fileviewer-plugin)</li><li>com.atlassian.prettyurls.atlassian-pretty-urls-plugin (com.atlassian.prettyurls.atlassian-pretty-urls-plugin)</li><li>com.atlassian.jira.jira-quick-edit-plugin (com.atlassian.jira.jira-quick-edit-plugin)</li><li>com.atlassian.oauth.admin (com.atlassian.oauth.admin)</li><li>com.atlassian.plugins.rest.atlassian-rest-module (com.atlassian.plugins.rest.atlassian-rest-module)</li><li>com.atlassian.jira.rest (com.atlassian.jira.rest)</li><li>com.atlassian.gadgets.opensocial (com.atlassian.gadgets.opensocial)</li><li>com.atlassian.web.atlassian-servlet-plugin (com.atlassian.web.atlassian-servlet-plugin)</li><li>com.atlassian.jira.lookandfeel (com.atlassian.jira.lookandfeel)</li><li>com.atlassian.gadgets.publisher (com.atlassian.gadgets.publisher)</li><li>com.atlassian.jira.oauth.consumer (com.atlassian.jira.oauth.consumer)</li><li>com.atlassian.sal.jira (com.atlassian.sal.jira)</li><li>com.atlassian.gadgets.dashboard (com.atlassian.gadgets.dashboard)</li></ul>)]
2018-09-21 09:07:07,812 JIRA-Bootstrap INFO [c.a.jira.startup.LauncherContextListener] Memory Usage:
---------------------------------------------------------------------------------
Heap memory : Used: 597 MiB. Committed: 12288 MiB. Max: 12288 MiB
Non-heap memory : Used: 148 MiB. Committed: 152 MiB. Max: 1408 MiB
---------------------------------------------------------------------------------
TOTAL : Used: 745 MiB. Committed: 12440 MiB. Max: 13696 MiB
---------------------------------------------------------------------------------
2018-09-21 09:07:07,812 localhost-startStop-1 INFO [c.a.jira.startup.DefaultJiraLauncher] Stopping launchers
2018-09-21 09:07:07,830 localhost-startStop-1 INFO [c.a.plugin.manager.DefaultPluginManager] Preparing to shut down the plugin system
2018-09-21 09:07:07,833 localhost-startStop-1 INFO [c.a.plugin.manager.DefaultPluginManager] Shutting down the plugin system
2018-09-21 09:07:07,906 localhost-startStop-1 WARN [c.a.plugin.servlet.DefaultServletModuleManager] PluginController passed via the PluginFrameworkShutdownEvent did not match that passed via PluginFrameworkStartedEvent
2018-09-21 09:07:07,974 Gemini Blueprint context shutdown thread1 INFO [c.a.j.p.e.subversion.messages.DefaultIndexMessageService] Unregistered IndexMessageConsumer: com.atlassian.jira.plugin.ext.subversion.messages.DefaultIndexMessageService$IndexMessageConsumer@5a8d1f4
2018-09-21 09:07:09,307 localhost-startStop-1 INFO [c.a.jira.startup.DefaultJiraLauncher] JIRA launchers stopped in 1491ms

Please provide your suggestions. I am totally stuck with this error :-( 

[Madhura A S]

I tried this, but same error.

Madhura

[Michael Bibby [Praecipio]]

@Madhura A try these steps:

delete/clear the JIRA plugin cache if you get random plugin behaviour:

1. Stop the JIRA instance
2. Delete JIRA_HOME/plugins/.bundled-plugins and JIRA_HOME/plugins/.osgi-plugins (just these two)
3. Restart JIRA

[Madhura A S]

[c.a.event.internal.AsynchronousAbleEventDispatcher] There was an exception thrown trying to dispatch event [com.atlassian.plugin.event.events.PluginFrameworkStartingEvent@35a69e10] from the invoker [SingleParameterMethodListenerInvoker{method=public void com.atlassian.plugin.osgi.container.felix.FelixOsgiContainerManager.onStart(com.atlassian.plugin.event.events.PluginFrameworkStartingEvent), listener=com.atlassian.jira.plugin.JiraOsgiContainerManager@13454656}]
java.lang.RuntimeException: Unable to start OSGi container. Listener: com.atlassian.jira.plugin.JiraOsgiContainerManager event: com.atlassian.plugin.event.events.PluginFrameworkStartingEvent
at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:55)
at com.atlassian.event.internal.AsynchronousAbleEventDispatcher$1$1.run(AsynchronousAbleEventDispatcher.java:38)
at com.google.common.util.concurrent.MoreExecutors$DirectExecutorService.execute(MoreExecutors.java:299)
at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.dispatch(AsynchronousAbleEventDispatcher.java:88)
at com.atlassian.event.internal.EventPublisherImpl.invokeListeners(EventPublisherImpl.java:204)
at com.atlassian.event.internal.EventPublisherImpl.publish(EventPublisherImpl.java:115)
at com.atlassian.plugin.event.impl.DefaultPluginEventManager.broadcast(DefaultPluginEventManager.java:83)
at com.atlassian.plugin.manager.DefaultPluginManager.broadcastIgnoreError(DefaultPluginManager.java:2129)
at com.atlassian.plugin.manager.DefaultPluginManager.earlyStartup(DefaultPluginManager.java:538)
at com.atlassian.jira.plugin.JiraPluginManager.earlyStartup(JiraPluginManager.java:125)
at com.atlassian.jira.component.pico.ComponentManager$PluginSystem.earlyStartup(ComponentManager.java:781)
at com.atlassian.jira.component.pico.ComponentManager.quickStart(ComponentManager.java:213)
at com.atlassian.jira.component.pico.ComponentManager.start(ComponentManager.java:182)
at com.atlassian.jira.upgrade.PluginSystemLauncher.start(PluginSystemLauncher.java:45)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:143)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:304)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:199)
at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:135)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:102)
at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)
at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:100)
at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:154)
at java.lang.Thread.run(Thread.java:748)
Caused by: com.atlassian.plugin.osgi.container.OsgiContainerException: Unable to start OSGi container
at com.atlassian.plugin.osgi.container.felix.FelixOsgiContainerManager.start(FelixOsgiContainerManager.java:353)
at com.atlassian.plugin.osgi.container.felix.FelixOsgiContainerManager.onStart(FelixOsgiContainerManager.java:241)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:40)
... 22 more
Caused by: java.lang.InterruptedException
at java.lang.Object.wait(Native Method)
at java.lang.Thread.join(Thread.java:1260)
at com.atlassian.plugin.osgi.container.felix.FelixOsgiContainerManager.start(FelixOsgiContainerManager.java:350)
... 28 more