Jira-user unable to edit/delete his own comments

[rambabu patina]

Hi,

The jira-user has the rights to edit his own comments and delete own comments. When he try to edit the comments on closed issue he was unable to edit/delete the comment. We have enabled property "jira.issue.editable" flag set to true on close Status. Why can't he able to edit/delete his own comment on the closed issue? Could you please provide me the workaround/solution for this problem.

Quick answer most appreciated. 

Thanks,
Patina 

[petry]

Based on this doc, can you check if this customer has the "Delete Own Comments" permission in this project?

Also, as an Admin, go to the issue, click on "Admin > Permission Helper" and check the permissions of that specific user to delete own comments.

Hope it helps! 

Andre

[Sateesh Chandra]

Try removing the property completely from the workflow and try

[rambabu patina]

We cannot remove the workflow properties. Why because we have been maintaining these from long back.

[Nic Brough -Adaptavist-]

You need to remove them to test if they are the problem.

[Nic Brough -Adaptavist-]

Do you have other properties sset on that status?

Can he edit or delete comments on other issues in the same project?  Are they in different status?

[rambabu patina]

Hi Nic, We set "jira.issue.editable" flag true on closed issue for jira-admins and current assignee only. And he was able to edit/delete other issues (same type in same project). But the particular issue is not. Thanks, Patina

[rambabu patina]

I am using JIRA 6.3.15 version