Joggler does not enter or sync worklog entries

[Matthias Poelzinger]

After installing and setting up Joggler for time log / work log syncing between JIRA and toggl everything was working fine. Joggler started time tracking in toggl correctly and after stopping also added a work log entry for the JIRA issue. Even modifications from toggl have been correctly synced.

After using it now for a while we noticed that for some JIRA issues / projects the work log is not update / synced by joggler. The permissions in JIRA (Edit * worklogs) and toggl have been granted in all of these projects and joggler / JIRA is not writting any errors / exceptions to the log file.

Thanks in advance!

[Deleted user · Accepted solution]

Hi Matthias

I'm sorry that it does not work for you. Please make sure that you are using the latest Joggler version. To see more log entries go to the Logging & Profiling page in the JIRA admin interface and configure a trace log level for package net.comerge.joggler . I hope this will give more insights in what is going on.

Regards

Benno

[Matthias Poelzinger]

Hi Benno!

I've set the log level to trace and the following information can be found regarding an example "problematic" issue / project:

2016-04-25 10:37:07,039 Caesium-1-2 DEBUG ServiceRunner     [n.c.joggler.synchronizer.TogglSynchronizer]                        Entry: PXYZ003-15 Example Issue Test-Entry
2016-04-25 10:37:07,039 Caesium-1-2 DEBUG ServiceRunner     [n.c.joggler.synchronizer.TogglSynchronizer]                                Key: null
2016-04-25 10:37:07,039 Caesium-1-2 DEBUG ServiceRunner     [n.c.joggler.synchronizer.TogglSynchronizer]                        Entry: PXYZ003-15 Example Issue Test-Entry
2016-04-25 10:37:07,039 Caesium-1-2 DEBUG ServiceRunner     [n.c.joggler.synchronizer.TogglSynchronizer]                                Key: null

Could this be an issue with "-" or "Umlaute" in the issue name?

Best regards,
Matthias

[Deleted user]

Hi Matthias

Thanks for the log excerpt. The problem is the number in the project key: PXYZ003 I've released a new version into the marketplace which should fix this issue. Please give it a try.

Regards

Benno

[Matthias Poelzinger]

Hi Benno,

thanks a lot for the quick fix! I already applied the update and joggler synced the time entries correctly from what I can see.

Best regards,
Matthias