Knowledge base articles for custom fields on JSD portal

[Murugan Mittapalli]

Hi,

Right now knowledgebase articles are only available to summary fields on the JSD portal, so is there any way I can present KB articles on custom fields, I do not find any add-on's on it, I am using JSD data center.

Thank you.

[Kristján Geir Mathiesen]

Hi @Murugan Mittapalli   

Seems like the current version of JSD (at least Cloud) only supports the Summary field for KB lookup. There are a few apps out there but I have not seen one that offers this feature. Let me know if you find one :)

HTH,
KGM

[Maarten Wildeman]

Hi, how is it possible the items of the KB show up while typing the Summary field in JSD cloud?

Cheers,

Maarten

[Marco Brundel]

@Maarten Wildeman 

Hello, If there is a knowledge base linked to the Service Desk project and you are going to create an issue on the portal, then when you enter a word in Summary you will receive suggestions from the knowledge base.

Groeten, Regards, Marco Brundel

[Maarten Wildeman]

Hi Marco,

Thanks for the answer.

That is not the case in my system, everything is linked because I can see the KB articles when looking at the tickets in Old View when they are saved. Any suggestions?