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Logging work in JIRA Service Desk if only a JIRA Software User

Paul Cudina
Paul Cudina
Contributor
April 30, 2019

Can I set permissions in my JSD project for a JIRA Software user to log work against a JIRA Service Desk ticket if they are not a licensed JSD Analyst?

The permission to 'Work on Issues' looks to provide the ability to log work done against an issue, but setting this doesn't provide the JSD user ability to Log Work.

The 'Browse Projects' permission is set.

What am I missing here? Or is this not doable?

 

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Jack Brickey
Jack Brickey
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April 30, 2019

You have to be an agent to ‘work’ on JSD Issues. A JSW licensed user can only browse and comment as a collaborator. 

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