Making user inactive doesn't reduce license count

[Vinod Patel]

We are using Jira on Self Hosted platform. We have a limited user license. When user leave the system we want to make them inactive. But by making user In-Active and removing them from all groups doesn't reduce used license count. 

So the option left is:

• to assign all issues to some other user
• Change all reported issues 
• Delete all comments posted by user one by one ( which is painful task)  

Kindly suggest whether there is any easy approach to make user inactive and reducing license count.

[Javier Ortiz]

Removing the users from the user groups assigned to the Applicaction through Application Access. You should be able to see them in secure/admin/ApplicationAccess.jspa. Alternatively you can use these scripts to identify them https://confluence.atlassian.com/jirakb/how-to-get-a-list-of-active-users-counting-towards-the-jira-application-license-278695452.html.