Master-Ticket Notifications

[Dave_Harrington]

I have a Master-Ticket that has a small set of Watchers.  

Is there a way to set a notification (maybe post function) on the Sub-Tasks that will send a notification to the Master-Ticket watchers?

[PD Sheehan · Accepted solution]

With vanilla jira installation, what you are asking is not possible.

Notifications are triggered by events. When an event is triggered on a sub-task, there is no event associated with the parent ticket.

If the watchers of the parent ticket are not also watchers of the sub-task, you can't use the built-in notification system to notify them.

There is also no way to automatically inherit watchers. This goes against the philosophy that watching is a user-initiated thing.

Now, like you suggested, they might be some post function options, but they would all require some third party app. For example, scriptrunner has a Send custom email post function. But you would need to obtain the parent ticket watchers via some scripting.

[Christopher Rios]

Hi Dave,

Not sure if this will help but you can create a rule from the delivered automation that will 'Alert User'. You can alert multiple users.

Also you can set up your notification scheme to notify all watchers when an issue is:

• Created
• Updated
• Assigned
• Resolved
• Closed
• Commented
• Issue Reopened
• Etc.

What do you want to notify the watchers of?

Best,

Chris