Missing then in servicedesk automation

[Tobias Ott]

This question is in reference to Atlassian Developer Documentation: Automation Rule Components

The documentation says there is a then in JIRA servicedesk automation: "Edit issue to select and change a field in your issue, such as assignee or priority (this affects fields that may not appear in each issue type)" .

We cannot see this in our installation, is this a bug? Currently Running Servicedesk in 7.2.4

Thanks for helping

Tobias Ott

[Tim Eddelbüttel · Accepted solution]

JIRA Service Desk 3.3 which was relesed on thusday has this feature: https://confluence.atlassian.com/servicedesk/jira-service-desk-3-3-x-release-notes-861178652.html

We expanded the set of fields you can add using automation rules. You can now edit components or labels in the Edit issue THEN action.

[Jack Brickey]

Tobias,

First let me state that I am running Cloud so the info here may not be completely relevant. With that said, automation should appear as follows (this is an example of a new Custom rule), illustrating the "then" component. Note, maybe there is more to your question as I don't understand the relevance of the doc segment ("Edit issue...") to what I believe your question to be - 'where is the THEN'.

image2017-1-4 4:48:30.png

[Tobias Ott]

Hi Jack,

the problem is not, that the then itself is missing, the action "Edit issue" action is missing.

Best regards

Toby

[Jack Brickey]

ok. got it. so in my instance I see the "Edit issue" when i add a trigger to the Then component. I can only assume if you do not then it is a bug on server.

image2017-1-4 5:44:18.png

[Jack Brickey]

note that you won't see the then components w/o first having the when/if components defined. but i expect that is not your scenario. might be good to post an image of what you do see so others can chime in if they are experience same.

[Tobias Ott]

Hi Jack, at first many thanks for the fast response.

Youre screenshot would be what I expected, here is mine:

image2017-1-4 13:3:24.png

[Jack Brickey]

yep very clear that this is not included in Server version and verified this in the documentation - https://confluence.atlassian.com/servicedeskserver032/automating-your-service-desk-828800677.html

I have to believe that Atlassian is going to add it and a quick search of Atlassian product issues turned up https://jira.atlassian.com/browse/JSD-3187 which is closed as dup of https://jira.atlassian.com/browse/JSD-2015. The server solution continues to lag behind cloud where JSD is concerned. While I love the benefits of addons, in the current state I prefer JSD Cloud solution.

With that said they could be a means to an end using Scriptrunner and maybe someone in the community can assist with that. Good Luck!