My Jira Application is down

[Kurasi Vishnu Priya]

Hi after the jira upgrade to 8.7 from 8.4 and PostgreSQL upgrade to 11.10 .My jira application is not accessible.

please find the logs from Catalina.out , help me to resolve this.

****************
JIRA starting...
****************

2021-08-03 00:26:50,414-0400 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]

___ Environment _____________________________

JIRA Build : 8.7.0#807000-sha1:03b9519edaeead7975794cb92cbc1a18d2466f89
Build Date : Mon Feb 03 00:00:00 EST 2020
JIRA Installation Type : Standalone
Application Server : Apache Tomcat/8.5.42 - Servlet API 3.1
Java Version : 1.8.0_202 - AdoptOpenJdk
Current Working Directory : /opt/atlassian/jira/bin
Maximum Allowable Memory : 3641MB
Total Memory : 1050MB
Free Memory : 1009MB
Used Memory : 41MB
Memory Pool: Code Cache : Code Cache: init = 33554432(32768K) used = 10511872(10265K) committed = 33554432(32768K) max = 536870912(524288K)
Memory Pool: Metaspace : Metaspace: init = 0(0K) used = 21341920(20841K) committed = 22020096(21504K) max = -1(-1K)
Memory Pool: Compressed Class Space : Compressed Class Space: init = 0(0K) used = 2383200(2327K) committed = 2621440(2560K) max = 1073741824(1048576K)
Memory Pool: PS Eden Space : PS Eden Space: init = 100663296(98304K) used = 18212824(17785K) committed = 803733504(784896K) max = 1371013120(1338880K)
Memory Pool: PS Survivor Space : PS Survivor Space: init = 16777216(16384K) used = 0(0K) committed = 29360128(28672K) max = 29360128(28672K)
Memory Pool: PS Old Gen : PS Old Gen: init = 268435456(262144K) used = 24591464(24015K) committed = 268435456(262144K) max = 2863661056(2796544K)
JVM Input Arguments : -Djava.util.logging.config.file=/opt/atlassian/jira/conf/logging.properties -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Xms384m -Xmx4096m -XX:InitialCodeCacheSize=32m -XX:ReservedCodeCacheSize=512m -Djava.awt.headless=true -Datlassian.standalone=JIRA -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true -Dmail.mime.decodeparameters=true -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory -Djira.downgrade.allowed=true -XX:-OmitStackTraceInFastThrow -Djava.locale.providers=COMPAT -Djdk.tls.ephemeralDHKeySize=2048 -Djava.security.egd=file:/dev/./urandom -Djava.protocol.handler.pkgs=org.apache.catalina.webresources -Dorg.apache.catalina.security.SecurityListener.UMASK=0027 -Xloggc:/opt/atlassian/jira/logs/atlassian-jira-gc-%t.log -XX:+UseGCLogFileRotation -XX:NumberOfGCLogFiles=5 -XX:GCLogFileSize=20M -XX:+PrintGCDetails -XX:+PrintGCDateStamps -XX:+PrintGCTimeStamps -XX:+PrintGCCause -Dignore.endorsed.dirs= -Dcatalina.base=/opt/atlassian/jira -Dcatalina.home=/opt/atlassian/jira -Djava.io.tmpdir=/opt/atlassian/jira/temp
Java Compatibility Information : JIRA version = 8.7.0, Java Version = 1.8.0_202

___ Java System Properties _________________

atlassian.standalone : JIRA
awt.toolkit : sun.awt.X11.XToolkit
catalina.base : /opt/atlassian/jira
catalina.home : /opt/atlassian/jira
catalina.useNaming : true
common.loader : "${catalina.base}/lib",
"${catalina.base}/lib/*.jar",
"${catalina.home}/lib",
"${catalina.home}/lib/*.jar"
file.encoding : UTF-8
file.encoding.pkg : sun.io
ignore.endorsed.dirs :
java.awt.graphicsenv : sun.awt.X11GraphicsEnvironment
java.awt.headless : true
java.awt.printerjob : sun.print.PSPrinterJob
java.class.version : 52.0
java.home : /opt/atlassian/jira/jre
java.io.tmpdir : /opt/atlassian/jira/temp
java.locale.providers : COMPAT
java.naming.factory.initial : org.apache.naming.java.javaURLContextFactory
java.naming.factory.url.pkgs : org.apache.naming
java.protocol.handler.pkgs : org.apache.catalina.webresources
java.runtime.name : OpenJDK Runtime Environment
java.runtime.version : 1.8.0_202-b08
java.security.egd : file:/dev/./urandom
java.specification.name : Java Platform API Specification
java.specification.vendor : Oracle Corporation
java.specification.version : 1.8
java.util.concurrent.ForkJoinPool.common.threadFactory : org.apache.catalina.startup.SafeForkJoinWorkerThreadFactory
java.util.logging.config.file : /opt/atlassian/jira/conf/logging.properties
java.util.logging.manager : org.apache.juli.ClassLoaderLogManager
java.vendor : AdoptOpenJdk
java.vendor.url : https://adoptopenjdk.net/
java.vendor.url.bug : https://github.com/AdoptOpenJDK/openjdk-build/issues
java.version : 1.8.0_202
java.vm.info : mixed mode
java.vm.name : OpenJDK 64-Bit Server VM
java.vm.specification.name : Java Virtual Machine Specification
java.vm.specification.vendor : Oracle Corporation
java.vm.specification.version : 1.8
java.vm.vendor : Oracle Corporation
java.vm.version : 25.202-b08
jdk.tls.ephemeralDHKeySize : 2048
jira.downgrade.allowed : true
mail.mime.decodeparameters : true
org.apache.catalina.security.SecurityListener.UMASK : 0027
org.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER : true
org.dom4j.factory : com.atlassian.core.xml.InterningDocumentFactory
os.arch : amd64
os.name : Linux
os.version : 4.4.35-33.55.amzn1.x86_64
package.access : sun.,
org.apache.catalina.,
org.apache.coyote.,
org.apache.jasper.,
org.apache.tomcat.
package.definition : sun.,
java.,
org.apache.catalina.,
org.apache.coyote.,
org.apache.jasper.,
org.apache.naming.,
org.apache.tomcat.
server.loader :
shared.loader :
sun.arch.data.model : 64
sun.boot.library.path : /opt/atlassian/jira/jre/lib/amd64
sun.cpu.endian : little
sun.cpu.isalist :
sun.io.unicode.encoding : UnicodeLittle
sun.java.command : org.apache.catalina.startup.Bootstrap start
sun.java.launcher : SUN_STANDARD
sun.jnu.encoding : UTF-8
sun.management.compiler : HotSpot 64-Bit Tiered Compilers
sun.os.patch.level : unknown
tomcat.util.buf.StringCache.byte.enabled : true
tomcat.util.scan.StandardJarScanFilter.jarsToScan : log4j-taglib*.jar,
log4j-web*.jar,
log4javascript*.jar,
slf4j-taglib*.jar
tomcat.util.scan.StandardJarScanFilter.jarsToSkip : annotations-api.jar,
ant-junit*.jar,
ant-launcher.jar,
ant.jar,
asm-*.jar,
aspectj*.jar,
bootstrap.jar,
catalina-ant.jar,
catalina-ha.jar,
catalina-jmx-remote.jar,
catalina-storeconfig.jar,
catalina-tribes.jar,
catalina-ws.jar,
catalina.jar,
cglib-*.jar,
cobertura-*.jar,
commons-beanutils*.jar,
commons-codec*.jar,
commons-collections*.jar,
commons-daemon.jar,
commons-dbcp*.jar,
commons-digester*.jar,
commons-fileupload*.jar,
commons-httpclient*.jar,
commons-io*.jar,
commons-lang*.jar,
commons-logging*.jar,
commons-math*.jar,
commons-pool*.jar,
dom4j-*.jar,
easymock-*.jar,
ecj-*.jar,
el-api.jar,
geronimo-spec-jaxrpc*.jar,
h2*.jar,
hamcrest-*.jar,
hibernate*.jar,
httpclient*.jar,
icu4j-*.jar,
jasper-el.jar,
jasper.jar,
jaspic-api.jar,
jaxb-*.jar,
jaxen-*.jar,
jdom-*.jar,
jetty-*.jar,
jmx-tools.jar,
jmx.jar,
jsp-api.jar,
jstl.jar,
jta*.jar,
junit-*.jar,
junit.jar,
log4j*.jar,
mail*.jar,
objenesis-*.jar,
oraclepki.jar,
oro-*.jar,
servlet-api-*.jar,
servlet-api.jar,
slf4j*.jar,
taglibs-standard-spec-*.jar,
tagsoup-*.jar,
tomcat-api.jar,
tomcat-coyote.jar,
tomcat-dbcp.jar,
tomcat-i18n-*.jar,
tomcat-jdbc.jar,
tomcat-jni.jar,
tomcat-juli-adapters.jar,
tomcat-juli.jar,
tomcat-util-scan.jar,
tomcat-util.jar,
tomcat-websocket.jar,
tools.jar,
websocket-api.jar,
wsdl4j*.jar,
xercesImpl.jar,
xml-apis.jar,
xmlParserAPIs-*.jar,
xmlParserAPIs.jar,
xom-*.jar
user.country : US
user.dir : /opt/atlassian/jira/bin
user.home : /root
user.language : en
user.name : root
user.timezone : US/Eastern

03-Aug-2021 00:26:50.570 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler ["http-nio-8080"]
03-Aug-2021 00:26:50.576 INFO [main] org.apache.tomcat.util.net.NioSelectorPool.getSharedSelector Using a shared selector for servlet write/read
03-Aug-2021 00:26:50.605 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in 3927 ms
2021-08-03 00:26:50,628-0400 JIRA-Bootstrap INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /var/atlassian/application-data/efs/dbconfig.xml
2021-08-03 00:26:50,658-0400 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigHandler] Trying to get encrypted password from xml and decrypt it
2021-08-03 00:26:50,659-0400 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigHandler] Database password decryption not performed.
2021-08-03 00:26:51,275-0400 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger] Running JIRA startup checks.
2021-08-03 00:26:51,275-0400 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger] JIRA pre-database startup checks completed successfully.
2021-08-03 00:26:51,413-0400 JIRA-Bootstrap INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /var/atlassian/application-data/efs/dbconfig.xml
2021-08-03 00:26:51,419-0400 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigHandler] Trying to get encrypted password from xml and decrypt it
2021-08-03 00:26:51,419-0400 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigHandler] Database password decryption not performed.
2021-08-03 00:27:02,358-0400 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigurationManagerImpl] The database is configured. Now running Database Checklist Launcher
2021-08-03 00:27:02,362-0400 JIRA-Bootstrap INFO [c.a.jira.startup.DatabaseChecklistLauncher] JIRA database startup checks completed successfully.
2021-08-03 00:27:02,362-0400 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigurationManagerImpl] The database is configured. Now running Post database-configuration launchers
2021-08-03 00:27:03,547-0400 JIRA-Bootstrap INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /var/atlassian/application-data/efs/dbconfig.xml
2021-08-03 00:27:03,555-0400 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigHandler] Trying to get encrypted password from xml and decrypt it
2021-08-03 00:27:03,555-0400 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigHandler] Database password decryption not performed.
2021-08-03 00:27:17,652-0400 JIRA-Bootstrap INFO [c.a.jira.upgrade.PluginUpgradeListener] [plugin-upgrade-listener] Created
2021-08-03 00:27:17,755-0400 JIRA-Bootstrap INFO [c.a.jira.startup.DatabaseLauncher] Database transactions enabled: true
2021-08-03 00:27:17,755-0400 JIRA-Bootstrap INFO [c.a.jira.startup.DatabaseLauncher] Using JIRA's default for database transaction isolation level: 2
2021-08-03 00:27:17,761-0400 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]

Database configuration OK

___ Database Configuration _________________

Loading entityengine.xml from : file:/opt/atlassian/jira/atlassian-jira/WEB-INF/classes/entityengine.xml
Entity model field type name : postgres72
Entity model schema name : public
Database Version : PostgreSQL - 11.10
Database Driver : PostgreSQL JDBC Driver - 42.2.6
Database URL : jdbc:postgresql://jiradb-staging.caibfusn2myj.us-east-1.rds.amazonaws.com:5432/jiradb
Database JDBC config : postgres72 jdbc:postgresql://jiradb-staging.caibfusn2myj.us-east-1.rds.amazonaws.com:5432/jiradb

2021-08-03 00:27:17,833-0400 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]

___ Starting the JIRA Plugin System _________________

Thanks

Priya

[KAGITHALA BABU ANVESH]

Hello @Kurasi Vishnu Priya,

as per the KB, are you using the 42.2.6 JDBC driver?

Please check the below link for supported platforms

https://confluence.atlassian.com/adminjiraserver087/supported-platforms-998871472.html 

Thanks,

Anvesh

[Martin Bayer _MoroSystems_ s_r_o__]

I think the driver is ok... log file contains:

Database Driver : PostgreSQL JDBC Driver - 42.2.6

[Martin Bayer _MoroSystems_ s_r_o__]

Hi @Kurasi Vishnu Priya is there anything interesting in your atlassian-jira.log file? You can find it in {jira_home}/logs folder (https://confluence.atlassian.com/adminjiraserver/important-directories-and-files-938847744.html#:~:text=The%20actual%20log%20files%20generated,found%20under%20the%20logs%20directory.)