My listener has stopped working

[Dinny]

We have configured a Auto Transition Listener in Jira to reopen a closed or resolved issue upon comment. It worked fine before, but in the last few days I have noticed that Issues being commented ar not being reopened.

Do anyone know where I can truobleshoot? In Listeners config it looks fine.

This is my listener setup:

• Action ID 3
• Event ID 6
• Only do when current user is in (Multi-) User Picker custom field: false
• Only do when current user is the Assignee? false
• Only do when current user is the Reporter? false
• Only do when current user is the following? false
• Project Key BO,BPD,WEB,OE,ECOLL,ECOLW,ECOLPO,ECONL,ECOYL,ID,HR,IE,ISS,JS,MAR,PUR,RET
• Status 5,6

[Dinny · Accepted solution]

We have upgraded Jira to the latest version and then I deleted the listeners I had created before and put up new ones to test them, and now they WORK :)

I followed this thread and put in the same:

• Action ID 3
• Action that triggered the IssueUpdated event Commented
• Event ID 6
• Project Key KT
• Status 6

So now our listener looks like this:

• Action ID 3
• Action that triggered the IssueUpdated event Commented
• Event ID 6
• Project Key ID
• Status 5,6

[John Bishop]

Which operating system do you have Jira installed in? Are you using an on-demand or downloaded version of Jira?

On our windows machine, the atlassian-jira.log file is located in C:\Program Files\Atlassian\Application Data\Jira\log.

If you've installed Jira somewhere other than your Program Files directory, you should just search your machine forthe atlassan-jira.log file.

[Dinny]

We have it installed in Linux.
But we are going to upgrade to the newest version during the holidays, and hopefully it will just fix itselg ;)

[Dinny]

Nobody who can tell me where I can find the logs so I can look deeper into this?

[Jobin Kuruvilla [Adaptavist]]

The logs might have some helpful information. Also look at the workflow to see if any new workflow conditions or validators were added which is now preventing the transition.

[Dinny]

Where can I find these Logs?

There is no changes made on the workflows.