Next Gen SD issue creation email notification

[Craig Gjerdingen [Administrator]]

Anyone have a template for the Email that matches the classic email notifications?

[Angélica Luz]

Hello Craig,

Thank you for reaching out to Atlassian Community!

Just to make sure we are on the same page, I would like to know if you need the template for customer notifications or agent notification.

If it's related to customer notification, the "Request created" is the same for classic and next-gen.

If it's related to Agent notification, currently it's not possible to manage this type of notification. There is a feature request suggesting the implementation of this ability:

• Configuring agent notifications

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica