Request participants can add comments and attachments to a request, and receive the same notifications from JIRA Service Desk as the reporter. Participants can see who else is involved in a request both on the customer portal and in email notifications. This makes it possible for them to work from their inbox.
Thanks for your reply. I also thought that comments can help in this situation, but I can't make the comments field to require information in case I want to make users not to forget to maintain their collegaues.
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